Shipping policy

At LomitoLab, we work to ensure that your order is processed and shipped as clearly, safely, and efficiently as possible.

By making a purchase on our website, you accept the shipping conditions described in this policy.

Shipping Areas

We currently ship within Mexico and USA.

Shipping availability may vary depending on the area, carrier coverage, product availability, logistical restrictions, or additional delivery requirements.

If for any reason we cannot ship your order to the address provided, we will contact you to offer a solution. If we are unable to complete the shipment, we may cancel the purchase and issue the corresponding refund.

Processing Times

Once payment is confirmed, the order enters the preparation process.

Processing time may take from 1 to 5 business days, depending on product availability, order validation, shipping information, order volume, or internal processes.

Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Times

Estimated delivery time may vary depending on the destination, shipping carrier, product availability, and logistics processes.

As a reference, the estimated delivery time may be 7 to 20 business days after the order has been processed and shipped.

These times are estimates and are not guaranteed. Delays may occur due to external causes such as high demand, weather, holidays, shipping carrier issues, customs reviews, area restrictions, address errors, or situations beyond our control.

Shipping Costs

The shipping cost, when applicable, will be shown during the checkout process before the order is completed.

In some promotions, shipping may be included or free. Any shipping promotion will be subject to availability, validity, and conditions published in the store.

Shipping Information

The customer is responsible for providing complete, accurate, and updated shipping information, including:

  • Full name
  • Complete address
  • Postal code
  • City and state
  • Contact phone number
  • Email address
  • Additional information required by the shipping carrier or corresponding authority

LomitoLab will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your address or shipping information after making your purchase, contact us as soon as possible at hola@lomitolab.com.

RFC, CURP, or Additional Information

For certain shipments, the shipping carrier, logistics provider, or corresponding authority may request additional recipient information, such as RFC, CURP, or other information necessary to process the delivery.

The customer agrees to provide this information when required in order to complete the shipment.

This information will be used only for purposes related to processing, shipping, delivery, billing, or legal compliance of the order, in accordance with our Privacy Policy.

If the customer does not provide the required information or the information provided is incorrect, the order may be delayed, rejected by the shipping carrier, or canceled. In the event of cancellation, the corresponding refund will be issued to the original payment method.

Order Tracking

When the order is shipped and the shipping carrier provides tracking information, we will send the tracking number to the email address registered with the purchase.

Tracking information may take a few days to update after the order has been shipped.

If you have questions about the status of your order, you can contact us at hola@lomitolab.com or through WhatsApp at +52 812 194 7227.

Delivery Attempts

The shipping carrier may make one or more delivery attempts, depending on its internal policies.

If the package cannot be delivered due to the recipient’s absence, incorrect address, incomplete information, refusal of the package, or inability to contact the recipient, the package may be held, returned, or canceled by the shipping carrier.

If the order needs to be reshipped due to incorrect information or failure to receive the package by the customer, the customer may be responsible for the reshipping cost.

Delays

Although we work to ensure that orders arrive within the estimated timeframe, delays may occur due to causes beyond LomitoLab’s control, including:

  • High demand
  • Holidays
  • Shipping carrier issues
  • Weather conditions
  • Customs processes
  • Security reviews
  • Address errors
  • Extended or hard-to-access areas
  • Product availability
  • Situations beyond our control

In the event of a delay, we will follow up on the order and share the available information with you.

Order Cancellation by LomitoLab

LomitoLab reserves the right to cancel an order when it cannot be properly processed, prepared, or shipped.

This may occur, among other cases, when:

  • The product is not available
  • There is an inventory error
  • There is an obvious pricing or listing error
  • The address is incorrect, incomplete, or not covered by shipping service
  • Required shipping information is not provided
  • There are logistical, customs, or shipping carrier restrictions
  • The supplier or shipping carrier rejects the shipment
  • There is suspicion of fraud, unauthorized payment, or misuse
  • There are causes beyond our control that prevent delivery from being completed

If LomitoLab cancels an order, we will notify the customer by email or through the contact information provided.

When the cancellation is LomitoLab’s responsibility or is due to the impossibility of fulfilling or shipping the order, the corresponding refund will be issued to the original payment method.

Our goal will always be to offer the fairest possible solution for the customer, whether that is a refund, exchange, waiting for restocking, or an available alternative, as applicable.

Cancellation Requested by the Customer

If you wish to cancel your purchase, contact us as soon as possible at hola@lomitolab.com with your order number.

We cannot guarantee cancellation if the order has already been processed, prepared, or shipped.

If cancellation is possible, the corresponding refund will be issued to the original payment method.

If the order has already been shipped, you must wait to receive it and request a return in accordance with our Refunds and Returns Policy.

Lost Packages, Damaged Packages, or Incorrect Deliveries

If your order appears as delivered but you did not receive it, or if the package arrived damaged or with an incorrect product, contact us as soon as possible at hola@lomitolab.com.

To help you, please include:

  • Order number
  • Full name
  • Photographs of the package and product, if applicable
  • Screenshot or tracking information
  • Description of the problem

We will review the case and, when applicable, may offer a replacement, reshipment, partial refund, full refund, or another fair solution depending on the situation.

Address Changes

If you need to correct or change the shipping address, contact us immediately at hola@lomitolab.com.

We will only be able to modify the address if the order has not yet been processed or shipped.

Once the order has been shipped, we cannot guarantee address changes, as this will depend on the shipping carrier or logistics provider.

Contact

For questions about shipping, tracking, address changes, cancellations, or problems with your order, you may contact us at:

LomitoLab
Email: hola@lomitolab.com
WhatsApp / Phone: +52 812 194 7227
Website: lomitolab.com