Legal notice

This legal notice governs the use of the website lomitolab.com, owned by LomitoLab.

By browsing, using, or making a purchase on this website, the user accepts the conditions established in this Legal Notice, as well as the Terms and Conditions, Privacy Policy, Shipping Policy, and Refunds and Returns Policy published on this site.

Responsible Entity Information

Business name: LomitoLab
Website: lomitolab.com
Email: hola@lomitolab.com
Phone / WhatsApp: +52 812 194 7227

LomitoLab operates as an online store dedicated to the sale of pet products and accessories.

Use of the Website

The user agrees to use this website lawfully, responsibly, and in accordance with these conditions.

It is prohibited to use this site to carry out fraudulent activities, provide false information, attempt to compromise the security of the site, affect its operation, copy content without authorization, or carry out any activity contrary to the law or the rights of third parties.

Product Information

LomitoLab makes every effort to ensure that product information, photographs, prices, features, and descriptions are clear and accurate.

However, there may be slight variations in color, size, appearance, or product presentation due to the device screen, visual editing, supplier availability, or product updates.

Prices, promotions, availability, and features may change without prior notice.

Purchases and Orders

By making a purchase on lomitolab.com, the customer agrees to provide accurate, complete, and updated information to process the order, including name, address, phone number, email address, and any additional information necessary for shipping.

LomitoLab reserves the right to cancel an order when it cannot be processed correctly, when there is an inventory error, pricing error, inability to ship, incomplete information, suspected fraud, logistical rejection, missing required information, or any other reason that prevents the purchase from being properly completed.

In the event of an applicable cancellation, the corresponding refund will be issued to the original payment method, or the fairest possible solution will be offered to the customer.

Shipping

Shipping is carried out in accordance with our Shipping Policy.

Delivery times are estimates and may vary due to product availability, delivery area, shipping carrier, customs processes, holidays, high demand, or causes beyond LomitoLab’s control.

When required by the shipping carrier, logistics provider, or corresponding authority, the customer agrees to provide additional information such as RFC, CURP, or other data necessary to process the delivery.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled in accordance with our Refunds and Returns Policy.

Because these are products related to pet cleaning and hygiene, used, stained, incomplete products, products damaged by misuse, or products without their original packaging may not be eligible for return, except in cases of defect, original damage, or incorrect product.

Intellectual Property

All content on the website, including texts, images, photographs, videos, logos, designs, graphics, trade names, trademarks, and visual elements, belongs to LomitoLab or is used with the corresponding authorization.

It is not permitted to copy, reproduce, distribute, modify, sell, exploit, or use any content from the site without prior written authorization from LomitoLab.

External Links

This site may contain links to third-party services or platforms, such as payment gateways, social media, WhatsApp, shipping carriers, Shopify, or other providers.

LomitoLab does not control and is not responsible for the content, operation, terms, or policies of external sites.

Limitation of Liability

LomitoLab will not be responsible for damages resulting from incorrect use of the products, incorrect information provided by the customer, delays caused by third parties, shipping carrier failures, customs processes, events beyond our control, or misuse of the website.

The above does not limit the minimum rights granted to consumers under applicable law.

Modifications

LomitoLab may modify this Legal Notice at any time. The current version will be the one published on this page.

Continued use of the site after any modification implies acceptance of the updated version.

Contact

For any questions related to this Legal Notice, you may contact us at:

LomitoLab
Email: hola@lomitolab.com
Phone / WhatsApp: +52 812 194 7227
Website: lomitolab.com